Frequently Asked Questions

Here are some common frequently asked questions we get asked about our floors, and flooring in general.

Why does my hardwood floor make noise?

As a wood floor naturally expands and contracts with changing humidity and temperature levels, you may hear small cracking or squeaking noises.


Will my hardwood floor change color after installation?

It’s natural for hardwood flooring to yellow, grow darker or even lighter over time, depending on the wood species. Exposure to direct sunlight and some artificial lighting accelerates this process. Moving furniture and rugs will keep your floor well blended.


Can engineered hardwood flooring be refinished?

A quality engineered floor will last as long and perform as well as a solid wood floor, and can even be refinished. The thicker the veneer, the more times you can refinish engineered hardwood floors. As a rule of thumb, count on 1-3 times.


What’s the difference between solid engineered Hardwood flooring, and Solid hardwood flooring?

Solid hardwood is cut from a single piece of wood. Solid hardwood flooring can be installed above or on grade, but is not recommended for below grade. Engineered hardwood is made from multiple layers consisting of a thick top layer of solid hardwood, an inner core of high density material and a hardwood backing. Engineered wood floors offer superior strength and stability, making them suitable for dampness-prone areas like finished basements and bathrooms.


What is the “life-span” of hardwood floors?

Your hardwood floor was built to last for a lifetime. To preserve its natural beauty, and glow, follow a regular hardwood care and maintenance routine to Clean, Protect, and Maintain.  


How do you clean hardwood floors?

Cleaning your hardwood floors has never been easier, and daily, light cleaning does not require much.  Utilize factory-sealed finishes, a nylon bristle broom or microfiber mop for sweeping, or vacuuming with a soft bristle or a felt head attachment to keep your hardwood floors clean. Vacuum in the direction that boards run to loosen dirt trapped in grooves. For occasional spot cleaning or all over floor cleaning, use the manufacturer’s recommended cleaner and a slightly damp mop. No need to rinse. When a liquid spill occurs, make sure to wipe it up immediately.


Does my home have to be a certain temperature to help maintain my hardwood floors?

Wood floors expand and contract as humidity levels change. Maintain a relative humidity between 35% – 55% in your home to prevent cupping or gapping between boards.


Will my hardwood floors change color?

All hardwood floors will change color over time from exposure to the UV rays of direct or indirect light. This is a perfectly normal part of wood’s aging process and it usually happens during the first year after installation. Move furniture and area rugs periodically so your floor ages evenly. Window treatments that restrict UV rays also help to prevent or slow down the process.


How do you protect hardwood floors?

Dirt and grit act like sandpaper on your hardwood floor, and over time destroys the finish. Place door mats at entrances for excessively soiled shoes, and to trap dirt, and gravel that may be embedded in the shoe tread.  Avoid scratches and dents by lifting (never sliding) furniture to move it, and placing plastic or felt glides under the legs to prevent scuffing and scratching.


Can water stains damage hardwood floors?

When used in wet areas in the home, (kitchen, bathroom, spa) hardwood can soak up water like a sponge, causing expansion and contraction which makes the flooring buckle.  As a result, wooden floors can accumulate unsightly blemishes when not properly cared for.


Does the color of the stain matter?

White stains indicate a type of water stain that can be easy to remove. The color indicates the stain is located either in the finish, or the surface layer of the floor.


Can your pets damage your hardwood floors?

Yes. Keep your pets’ nails trimmed and paws free from dirt and gravel to protect your hardwood floors.